Shipping Methods and Costs
To enhance effective customer support and service delivery, we offer shipping to over 40 countries all over the world free of charge. All orders are processed and shipped to clients within seven working days right after placing an order. All goods are precisely and securely packed to ensure it reaches its destination safe and sound. All our shipping methods are highly secure and total safety of all goods are guaranteed. We only use DHL and FedEx to ship to India. For more information or inquiries be free to contact our customer service at firstname.lastname@example.org.
Our couriers are very strict when it comes to shipping of restricted goods. They do not ship banned or prohibited substances that include narcotics and restricted drugs, firearms and ammunition, precious metals and stones, all types of currencies, animals, bullion, human remains, and pornography materials.
The time it takes for orders to be fully dispatched are only provided as a guideline and do not account for possible delays occasioned by delays in payment procedures and approval. We ensure all orders are dispatched within a week after receipt of payments. Expected delivery time will probably begin from the date of dispatch and it should be noted that we will not be liable for delays arising from custom clearance procedures. After items have been dispatched, we have no authority to recall or redirect them. Once items reach the required destination a signature is required against all orders upon receipt.
When to Expect Delivery
All international and domestic orders take at least seven days to be delivered from the day of dispatch. More information can be sourced from our customer care desk.
Mode of Delivery
We ship all orders to our esteem customers free of charge to any part of the world including all our customers in India.
All our items and products at Vintage Shades are fully insured in order to safeguard all our customers against any possible loss when the unfortunate happens. Every purchase is insured right from the time it is being transported until it is delivered to the customer. A signature is required against every order once it is delivered to the owner to show change of hands. This will mean the customer now takes full responsibility for the items. If you dedicate another person who is not you to receive the order (for example if it is a gift), then you admit that the evidence of their signature at the delivery address is confirmation of delivery and accomplishment by Vintage Shades and successful transfer of responsibility.
Taxes and Duties
All product prices displayed against every item is inclusive of all taxes and duties but this only applies to domestic customers. For those customers who are outside India, product prices displayed are not inclusive of import duties. Shipments to most countries use Delivery Duty Unpaid (DDU) basis which means that the recipient will be expected to separately pay for import duties levy, customs and local sales taxes as outlined in their respective countries. All these charges are required to be paid at the time of delivery in order to release the order from custom upon delivery. In case of any difficulty or for more information on taxes and duties contact us on email@example.com.
How to Shop for Our Products
Vintage Shades is a high-class Cashmere accessory brand with its location in India. We deal in handcrafted Cashmere products like stoles and scarves, shawls, and other noble products. All our products are 100% authentic and are four seasons with satisfaction guaranteed. This is the process of purchasing our products:
- Go to the web and search for the shop online link where you will find a number of categories. Chose the type of category you want and proceed to sub-category for a more refined search.
- Once you have found the item you were looking for select your preferred size, or color and click on the “add to shopping cart” icon below each item.
- You can assess the items in your cart to review whether you have the right product or if you want to change your preference.
- If you think you have the wrong product in your basket cart or simply want to change the product, use the “remove from basket” link to delete the item from your shopping cart.
- Click the “proceed to purchase“icon in order to complete your order.
It is important to note that for security purposes we only ship first-time orders to the card holder’s billing address or to any corporate work address that we are able to completely verify independently. For smooth and fast delivery of orders, we advice all our customers to ensure the billing address is the same as those in the card statement to avoid any possible scrutiny that may cause delays.
We safely and attractively package all our orders before shipping to our customers. All heavy and bulky products are packed in gorgeous handmade cloth pouch that looks amazing and makes a perfect storage solution. All scarves and stoles are beautifully packaged in our nice-looking signature gift red box. All orders are independently gift packed using sealed soft handmade tissue that exactly compliments the elegance of our company. The items are sealed with handcrafted greeting cards, authentication cards that defines an unending love and care from us to you. Vintage Shades may at times offer sales for a few times in a year and this will be communicated as soon as our sales begin and in case of any reductions.
Vintage Shades Price Adjustment Policy
Vintage Shades is not able to offer any price adjustments on all items that were originally acquired in a sale or on any special promotion with temporarily reduced prices. We offer promotional codes which we run from time to time that can be redeemed at any given time. Be sure to follow these simple instructions to redeem your discount when placing an order:
1. Enter the coupon code in the box on the payment page and click the “apply” button
2. Check the order summary and make sure your discount has been registered on the payment page and click “purchase now”.
For any help with redeeming coupon codes talk to our customer care representatives at firstname.lastname@example.org for any inquiry or help.
Your Vintage Shades Account
You can register with us and enjoy countless benefits that comes with having Vintage Shades account. Among the benefits include:
1. You will be able to track all your orders and get to review previous purchases.
2. You can save all your personal details including address, card details, and others and this will allow you to shop faster and conveniently.
3. It allows you to request your return or exchange directly from your account.
4. You can easily manage your account details like address book and email preference.
How to Create Vintage Shades Account
You can easily create Vintage Shades account within the shortest time possible and without much effort. You simply need to click on LOGIN and proceed to “REGISTER NOW” where you will be required to fill in all your details and start operating the account. In case you forget your password click on “FORGOT PASSWORD” and follow all the instructions in the SIGN IN page to reset your password.
Is it Mandatory for me to Have an Account in Order to Place an Order?
It is a must for every customer to have a Vintage Shades account before placing an order. But anyone with or without the account will be able to browse for a variety of merchandise and collections but will be required to set up an account with us to be able to purchase our wares. Open an account with Vintage Shades and you will enjoy numerous benefits.
How Will I Ascertain if Products you Sell are Genuine?
All our products are at par with all international standards and are certified by all the required institutions. Every product is thoroughly inspected at Cashmere AND Camel Hair Institute of Boston, and SGS to ensure our products are 100% authentic.
How Accurate are the Colors Displayed on Your Website?
We have made extensive strides to ensure that we display the exact colors on the website as those on the actual product. We have put more effort in displaying colors as accurately as possible but we cannot guarantee that your monitor or computer screens will reflect the exact colors as on our website or our original items because many electronic devices vary greatly.
How Do I Know If an Item is in Stock?
All items are available in stock unless the SOLD OUT” tag is labeled on the product to mean that the item has been already purchased. Customers should note that an item will still be available for purchase even if it is already in your shopping bag and can be bought by somebody else until you have completed all the necessary order procedures. In case the item you intend to buy is out of stock email email@example.com to establish if a backorder is possible for that item. Note that you have to be a registered user for this to be possible.
What Modes of Payments Are Acceptable at Vintage Shades
Vintage Shades accepts the following payment modes:
- American Express
- Debit Cards
- Maestro Credit
Note that Vintage Shades does not accept any other means of payments apart from those listed above.
How Safe is my Credit Card When I use it to Shop Online at Vintage Shades?
At Vintage Shades online safety of our customers is a priority. We use the latest and enhanced SSL encryption technology that safely stores and transmits customer’s personal and credit card information via our systems. We process all orders through a secure checkout system that cannot be penetrated by any hacks or online fraudsters. For additional safety and protection, we ensure the billing address provided by the customer is the same as the address on file with your credit card company. Alternatively, you may decide to store your credit card details with our secure platform for ease of order during futures purchases. This will allow you to make faster and quicker purchases next time where you will only need to select the option “REMEMBER MY PURCHASE DETAILS” on the payment page.
Why am I Needed to Re-enter My Credit Card Information Every Time I Add A New Address?
In our earnest to provide online safety, we will require you to provide your credit card details every time you request delivery to a new address apart from the ones you stored with us. We understand that someone may try to make an order using your account and it is our responsibility to protect you.
How Do I Remove Saved Credit Card Details?
In case you would like to remove the credit card details you saved with us earlier, you can do it in two ways. You can choose to edit or simply add new billing or shipping address.
Can Vintage Shades ship to multiple addresses?
Vintage Shades only ships to one address per order. If you intend to ship to several locations then you will be required to place separate orders for each address. For corporate orders, be free to contact firstname.lastname@example.org for any assistance.
Is it Necessary to Sign for My Order?
Considering the valuable goods we sell and deliver to our customers, we will require confirmation of delivery for all our orders. This means all orders must be signed as proof of delivery.
Am I Allowed To Change or Alter My Shipping Address Once My Order Has Been Dispatched?
We regret that any alteration or change in shipping address after the order has been dispatched is not allowed because we are unable to redirect orders once shipped. It is advisable to provide the appropriate shipping address for a specific delivery time.
Is it Possible to Add Items to an Existing Order?
Unfortunately, customers are not allowed to add items to an existing order or merge orders. Alternatively, you can cancel your order and place a new one that comprises of all the items you need.
How Will I Know My Order Has Been Received and When Will the Payments Be Deducted From My Account?
Once you place your order, you will receive an email confirming receipt of your order. Funds in your account will be deducted once credit card details is completed. If in case the products you ordered is out of stock or not available in our store, we will contact you through email and funds in your credit card will only be deducted based on products in our store at the moments and based on the value of items shipped to you.
Can I track my order?
Once your order is dispatched and shipped, you will get an email notifying you of all the shipping details that include a tracking number. This will enable you to effectively track your order if you have registered with us. You will only need to sign in and go to MY ACCOUNT followed by ORDER STATUS. If you are not registered ensure you sign up so that you will be able to track future orders.
When Will I Receive My Order?
We work round the clock to ensure that we dispatch all orders within seven working days. Estimated delivery time begins from the date of dispatch and used only as a guide. Vintage Shades will not be liable for any delays arising from customs clearance process.